About 2 weeks ago I bought 4 pairs of eyeglasses from ZenniOptical.com and got them about a week. Ordering from them was a cinch and enjoyable. But (there’s always a but), when 2 the pairs that were for me ran a little small; the other 2 were for the kids and fit them perfectly. One of the was a medium (#730712) and bearable but the other which was supposed to be medium/large (#730712) but actually smaller than the medium.
Immediately I emailed support asking for a refund. But they said, “after your return has been processed by our office, you will receive a refund in the amount of fifty percent of the production cost of the returned glasses. We do not reimburse for shipping and handling. So, I asked if I could exchange? Again they repeated that it was my fault and should have read the sizing instructions, which I did! Additionally I had already ordered from them before:
The brown case and pair to the right are from an older ZenniOptical.com order; IMO when their quality was much better. Look at the cases they give you now, about half the size of the original. They really cram them in there. I digressed a little didn’t I? As stated they didn’t care I am a repeat customer or the fact that they glasses I got for myself were bought as spares and dirt cheap. Why would I scam them over $15? Additionally, of the four I bought these were the cheapest! Oh, the photographic proof of their mislabeling/sizing:
No more buying them for me, especially after what I just went through. I know it’s only $15, but its the principle of it all… how easily they took my money but can careless if they made a sizing mistake. So, be careful if you are thinking about ordering from them. Oh, by the way I’ll be keeping them because it just doesn’t make sense: $15+s/h, return for 50% ($7.50)-s/h costs(3.75)=3.75. That means I paid $12 and some change for their sizing mistake and end up with nothing!
[rating:2/5]
-Thuan